RenewCareer Privacy Policy (United States)

Effective Date: October 14, 2026

1. Who We Are

RenewCareer is a learning and career-development platform operated by Nactus Inc., a United States company. This Privacy Policy explains how RenewCareer collects, uses, shares, and protects personal information when you access or use our websites, applications, communication channels (including SMS, WhatsApp, Facebook Messenger, and email), and related services (collectively, the "Services"). This Privacy Policy also covers the RenewCareer Calling app for Android phones and Windows and Mac computers, a work calling and texting app used only by RenewCareer employees and authorized staff; Section 14 explains how that app handles information. Section 16 explains how we handle messages you send to RenewCareer's Facebook Page through Facebook Messenger.

2. Information We Collect

a) Information You Provide

You may provide us with:

* Name, email address, phone number

* Account credentials and profile information

* Educational background, course selections, and submissions

* Messages, support requests, and communications, including messages you send to our Facebook Page through Facebook Messenger (see Section 16)

* Payment and financing details (processed securely by third-party providers)

b) Information Collected Automatically

When you use our Services, we may collect:

* Device identifiers, browser type, IP address

* Approximate location

* Usage data and interactions

* Cookies and similar tracking technologies

3. How We Use Your Information

We use personal information to:

* Provide, operate, and improve our Services

* Enroll users in programs and track learning progress

* Process payments, subscriptions, and financing options

* Communicate service updates, account notices, and support responses

* Prevent fraud, ensure security, and enforce our Terms

* Send marketing or informational messages only with your consent

* Create aggregated or de-identified analytics to improve outcomes

Messaging Disclosure:

Message and data rates may apply. Message frequency may vary.

You may opt out at any time by replying STOP to any SMS or WhatsApp message.

For help, reply HELP.

4. SMS, WhatsApp & Mobile Data Privacy (10DLC Compliant)

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All categories of data sharing described in this Privacy Policy exclude text messaging and WhatsApp opt-in data and consent. This information will not be sold, rented, transferred, or shared with any third party for their independent use.

We will not share your opt-in to an SMS or WhatsApp campaign with any third party for purposes unrelated to providing you with the Services of that campaign.

We may share limited personal data, including SMS or WhatsApp opt-in or consent status, only with third parties that help us deliver our messaging services, such as:

* Messaging platform providers

* Telecommunications carriers

* Technical vendors involved in message delivery

These parties are permitted to use such data solely to provide services on our behalf and are contractually obligated to protect it.

5. How We Share Information

We share personal information only as necessary to provide our Services:

* Instructors & Education Providers: Limited data (e.g., name, email, progress, submissions) required for course delivery

* Payment & Financing Partners: Secure processors and lenders (e.g., Stripe, Affirm)

* Service Providers: Hosting, analytics, customer support, and communications tools, and, for the RenewCareer Calling app, Google (work-account sign-in, Firebase Cloud Messaging push notifications, and a STUN service used to set up call audio) Telnyx (delivery of work text and picture messages), and Meta Platforms (delivery of Facebook Messenger messages to and from our Facebook Page; see Section 16)

* Legal & Safety: To comply with laws, regulations, or protect rights and safety

* Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell personal information.

6. Children & Student Privacy (COPPA)

RenewCareer supports learning for all ages.

* For users under 13, a parent or legal guardian must provide consent and manage the account

* We collect only information reasonably necessary to provide the Services

* Parents may review, delete, or stop further collection by contacting privacy@renewcareer.com

* We do not permit behavioral or targeted advertising for children's accounts

* The RenewCareer Calling app (Section 14) is for employees and authorized staff only and is not directed to children

7. Your Choices & Rights

You may:

* Access, update, or delete your information via account settings or by emailing privacy@renewcareer.com

* Opt out of marketing emails using the unsubscribe link

* Manage cookies via browser settings or cookie consent tools

* Exercise applicable state privacy rights as described below

8. Data Retention

We retain personal information as long as your account is active or as necessary to provide Services and comply with legal obligations.

For child accounts, retention is minimized and data is deleted upon verified parental request.

Information handled by the RenewCareer Calling app is retained as described in Section 14. Facebook Messenger conversations with our Facebook Page are retained as described in Section 16.

9. Data Security

We use administrative, technical, and physical safeguards to protect personal information.

No system is completely secure. Please protect your credentials and report concerns to security@renewcareer.com.

10. International Users

RenewCareer is operated from the United States. If you access our Services from outside the U.S., you consent to processing under U.S. laws where permitted.

11. State Privacy Notices

California (CPRA)

California residents have the right to:

* Know, access, correct, or delete personal data

* Limit use of sensitive personal information

* Opt out of certain data sharing

Requests may be submitted to privacy@renewcareer.com.

Nevada

We do not sell covered personal information.

12. Third-Party Services

Our Services may include links or integrations with third-party tools (e.g., video platforms, coding labs, conferencing tools). Their privacy practices govern their use of your data.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or within the Services, and the Effective Date will be updated.

14. RenewCareer Calling App (Staff Only)

The RenewCareer Calling app is a work calling and texting app for RenewCareer employees and authorized staff, available for Android phones and for Windows and Mac computers. It lets a signed-in staff member make and receive calls through RenewCareer's phone system and send and receive text messages from their RenewCareer work texting number. It is not available to students, customers, or the general public, and it is not directed to children. Staff accounts are created and managed by RenewCareer; the app does not let anyone create an account.

a) Information the app handles

* Work account details: Your RenewCareer work Google account email address and name, used at sign-in to confirm you are authorized staff and to find your assigned phone extension.

* Sign-in session: A session token, stored in Android's encrypted storage on your phone. Each token is valid for up to 24 hours (the current setting) and is renewed automatically while you are on duty. It is deleted when you sign out.

* Phone-system credentials: The login details for your assigned extension are sent to the app after you sign in and are held only in the app's memory. They are not stored on your phone.

* Push notification token and device record: A Firebase Cloud Messaging token for your phone, registered with RenewCareer's servers. RenewCareer keeps a device record (your work email, extension, the token, app version, and when the device was registered, last seen, and removed) for security and auditing, including records of devices you have removed.

* Incoming-call wake messages: While you are on duty, if a work call is waiting and your phone is not connected to the phone system, RenewCareer's server sends your phone a high-priority message through Firebase Cloud Messaging. It contains only a random call reference and a time limit, never the caller's name or number. Your phone then rings, shows "Incoming work call," and connects to the phone system to receive the call. Other call-related app messages (for example, that a call was answered elsewhere) also contain no caller details. Notifications about new text messages are different and are described below.

* Duty, availability, and connection status: Whether you are on or off duty, a break reason if you choose one, and whether your phone is connected to the phone system, so that calls reach the right people. Colleagues using the app can see your name, extension, and whether you are available, ringing, on a call, paused, or offline when they choose where to transfer a call.

* Transfer and call-move records: When you transfer a call, or move an active call from one of your devices to another, RenewCareer records the time, your work email and extension, the destination or device type, and the result for audit purposes.

* Call audio and call recording: Your voice and the other person's voice are carried live, encrypted in transit, between your phone and RenewCareer's phone system. The app itself does not record or transcribe calls. RenewCareer's phone system may record work calls, including calls made or received in the app, for quality, training, and compliance purposes. Recordings are stored securely by RenewCareer and kept only as long as needed for these purposes and to meet legal obligations. To set up the audio connection, the app contacts a Google STUN server, which receives your phone's internet (IP) address but no call audio or phone numbers.

* Android calling features: The app registers its work calls with Android's built-in calling system, as other calling apps do, so that headsets, the speaker, and calls from other apps are handled correctly. During a work call, Android and connected devices such as a headset, car system, or watch may show the other party's number or name. Android does not give the app details of your personal calls; it only tells the app when another call needs the line so the work call can be put on hold.

* Call history and wrap-up: For calls made or received in the app, your phone or computer stores the other party's phone number (and name, if known), whether the call was incoming or outgoing, times, duration, outcome, any wrap-up code you select, callback reminders you set, and recent transfer targets. The app also shows your calls from RenewCareer's customer records system (CRM), where the phone system logs them, so that your phone and computer show the same history, and it saves the wrap-up code and callback reminders you set to the matching call record in the CRM. The copy on your device is kept separately for each signed-in user and is deleted automatically after 30 days (at most the latest 1,000 calls are kept).

* Customer names: To show who is calling, texting, or messaging, the app looks up the other party's phone number in RenewCareer's CRM and shows the matching customer's name. For Facebook Messenger, it shows the name and profile photo linked to the customer's record, as described in Section 16.

* Text messages: When you use Chats, the app sends and receives text and picture messages (SMS and MMS) between your RenewCareer work texting number and customers. The messages, their delivery status, and the customer's number are stored in RenewCareer's CRM and linked to the customer's record, so that authorized RenewCareer staff, including supervisors, can follow the conversation. Messages are delivered through our messaging carrier, Telnyx.

* Photos and files in messages: If you attach a photo (taken with your camera or picked from your gallery) or a PDF, the app uploads only that item. It is stored on RenewCareer's servers and sent to the customer as a private link, and small images are also sent as a picture message. Photos and files that customers text to you are stored the same way. The app does not read your gallery or files beyond the item you pick.

* Conversations stored on your device: So that Chats opens quickly and works on a poor connection, the app keeps a copy of your recent conversations (up to 30 days) in encrypted storage on your phone or computer and downloads only what has changed since the last check. The copy is kept separately for each signed-in user and is deleted when you sign out.

* New-text notifications: When a customer texts you, RenewCareer's server sends your phone a notification through Firebase Cloud Messaging with the customer's name (or number) and the first 80 characters of the message, so you can see it without opening the app; depending on your phone's settings it can appear on your lock screen. The desktop app receives new texts over its secure connection to RenewCareer's servers and shows the same notification on your computer. You can turn these notifications off in your phone's or computer's notification settings.

* Facebook Messenger conversations: When you use the Messenger tab, the app shows conversations between RenewCareer's Facebook Page and people who have messaged the Page, and lets you reply to the people assigned to you (supervisors can also reply to people assigned to other staff). The messages, photos and files, and delivery and "seen" status are stored in RenewCareer's CRM, as described in Section 16. When you send a reply, the CRM records that you sent it, and your name is shown next to that reply to other staff who can see the conversation. Replies are delivered through Meta's Messenger platform.

* Messenger conversations stored on your device: So that the Messenger tab opens quickly and works on a poor connection, the app keeps a copy of your recent Messenger conversations, including the person's Messenger name and profile photo, in encrypted storage on your phone or computer, and downloads only what has changed since the last check. The copy is kept separately for each signed-in user and is deleted when you sign out.

* New-Messenger-message notifications and reply reminders: When a person assigned to you sends a Messenger message, RenewCareer's server sends your phone a notification through Firebase Cloud Messaging with the person's name and the first 80 characters of the message (or "New message" if there is no text). The desktop app shows the same notification over its secure connection to RenewCareer's servers. RenewCareer may also send you a reminder, with the person's name, when the time Meta allows for a reply is about to run out. These notifications go only to the staff member the person is assigned to. You can turn them off in your phone's or computer's notification settings.

* Problem reports you choose to send: If you use Report a calling issue, the app prepares a short text (connection and duty status, phone make and model, Android and app version, and your extension). It is sent only if you send it yourself, to the recipient you choose.

Calls handled through RenewCareer's phone system are also logged by that system (for example, numbers, times, duration, and result) and may be recorded, as described above, as with many business telephone services.

b) Information the app does not collect

* No location, and no access to your phone's address book (contacts list). The camera, photos, and files are used only when you choose to attach something to a text message, as described above

* No access to your personal calls, the text messages in your phone's own messaging app, your own Facebook or Messenger account, or other apps

* No advertising, analytics, or crash-reporting services, and no sale or sharing of data for advertising

c) Permissions the app asks for

* Microphone: to carry your voice during a call

* Notifications: to show incoming work calls, a short "Connecting your incoming call" notice, follow-up reminders you set, and the "ready for calls" notice if you choose Keep ready all the time

* Phone calls (manage own calls): to register work calls with Android's calling system

* Background service and start at boot: to connect to the phone system when a work call arrives and keep the call running while the screen is off. The service normally stops shortly after the call. If you turn on Keep ready all the time, or until your phone has registered for wake messages, the app stays connected while you are signed in and on duty, and reconnects after a restart or app update.

* Full-screen alerts: to show the answer or decline screen over the lock screen for an incoming call

* Battery settings: the app may ask you to set its battery use to Unrestricted in Android Settings, so that your phone maker's battery manager does not stop it from receiving calls

* Nearby devices (Bluetooth): to send call audio to a headset

* Camera: only when you choose Take photo to attach a picture to a text or Messenger message

* Photos and files: none needed. The app uses Android's photo and file pickers, which give it only the one photo or PDF you choose to attach, not your photo library or storage

Android may also list fingerprint and app-badge permissions that come with software components the app uses. The app does not use your fingerprint or other biometrics.

On Windows and Mac computers, the desktop app asks only for the microphone (for calls) and for permission to show notifications. Starting the app when you log in to your computer is off unless you turn it on.

d) How the information is used and shared

Information handled by the app is used only to operate RenewCareer's calling and texting service: signing you in, connecting your phone to the phone system, waking your phone, ringing and routing calls, sending and receiving work text messages and Facebook Messenger messages, keeping customer records up to date, and security and audit. It is processed by RenewCareer and by service providers that help operate the service, including Google (work-account sign-in, Firebase Cloud Messaging push delivery, and the STUN service used to set up call audio), Telnyx (text and picture message delivery), Meta Platforms (Facebook Messenger message delivery), and RenewCareer's telephone system and hosting providers. If you install the app from Google Play, Google also processes installation information under its own privacy policy. We do not sell this information or share it for advertising.

e) Your choices and deleting your information

* Go off duty: The server stops sending wake messages to your phone, and the app disconnects from the phone system.

* Sign out: In the app, open Me and choose Sign out of this phone. This stops the background connection, disconnects the phone from the phone system, removes your sign-in from the phone, and cancels that phone's push notification registration. It also deletes the copy of your text and Messenger conversations stored on that phone. On a computer, choose Sign out in the desktop app; it does the same there.

* Delete the information on your phone: After signing out, clear the app's storage in Android Settings, or uninstall the app. This deletes all call details, text and Messenger conversations, reminders, and settings the app stored.

* Records held by RenewCareer (such as device records, audit records, call recordings, and text messages): Email privacy@renewcareer.com. RenewCareer keeps these records while you are authorized staff and as needed for security, auditing, and legal obligations.

* Text messages from customers: Customers can reply STOP to any RenewCareer texting number to stop receiving texts, and START to resume. Text messages are business records kept in RenewCareer's CRM; to ask for a conversation to be deleted, email privacy@renewcareer.com.

* Facebook Messenger messages: These are business records kept in RenewCareer's CRM, as described in Section 16. To ask for a conversation to be deleted, email privacy@renewcareer.com.

15. RenewCareer Learning App for Android (Learners)

The RenewCareer app on Google Play lets enrolled RenewCareer learners open their courses, lessons, quizzes and learner announcements on an Android phone. It is published on Google Play by Obtener Inc. (developer name "nactusonline"), which builds and maintains the app for Nactus Inc. Nactus Inc. operates RenewCareer and is responsible for the personal information described in this Privacy Policy. Accounts are created on renewcareer.com; you sign in to the app with your existing RenewCareer learner account. The app is intended for adults (18+) and is not directed to children.

a) Information the app handles

* Account details: your name and email address; and, if you choose to add or edit them in Edit Profile, your address, biography, social profile links and profile photo (chosen from your photo library). Your phone number from your RenewCareer account is shown in the app but is not sent by it.

* Sign-in session: a session token issued by RenewCareer's servers and stored in the app's private storage on your phone. It is removed from your phone when you sign out, and all of your sessions are revoked when you delete your account.

* Learning activity: your enrolled courses, lesson completion, video watch progress and course progress.

* Quiz activity: quiz attempts, your answers (including typed fill-in-the-blank answers), start and submission times, scores and results. While a timed quiz is in progress, a recovery copy of your answers is kept in your phone's encrypted storage and deleted when the attempt is finalized or you sign out.

* Support: the app's Contact Support option opens your email app to write to support@renewcareer.com; the app itself does not send support messages.

* Announcements: learner announcements sent to you and whether you have read them.

* Push notifications: if you allow notifications, a Firebase Cloud Messaging token for your phone and the platform name (Android) are registered with RenewCareer's servers so we can send learner announcements. Notifications on your lock screen use generic text; the full announcement stays in the app.

b) How the app uses this information

We use it to sign you in, show your courses and lessons, record your progress, run and grade quizzes, manage your account and send learner announcements. The app does not show ads, does not use advertising identifiers, does not include analytics or advertising SDKs, and we do not sell personal information collected through the app.

c) Service providers and third-party content

* Google Firebase Cloud Messaging delivers push notifications as our service provider.

* Password-reset and account emails are delivered by our email delivery provider.

* Third-party video content: some video lessons play in YouTube's embedded player inside the app. When you play them, Google (YouTube) receives information such as the video watched, playback activity, your IP address, device information and its own cookies or identifiers, and uses it under Google's privacy policy. RenewCareer does not control this data.

All information is sent between the app and RenewCareer's servers over encrypted (HTTPS) connections.

d) Permissions

* Internet access, to load your courses and lessons.

* Notifications (optional), for learner announcements. You can turn them off in your phone's settings.

* Photo picker, only when you choose a profile photo; the app receives only the photo you select.

e) Deleting your account and data

You can delete your account in the app (Account > Delete Your Account) or by following the instructions at https://renewcareer.com/account-deletion. Your access is disabled immediately and you are signed out on all devices. After 30 days your course enrollments and progress, quiz attempts and results, certificates, wishlist and cart, reviews, messages, and notification and device data are permanently deleted, and your profile is deleted or anonymized. Payment and invoice records are kept, separated from your profile, for as long as tax and accounting law requires (typically up to 7 years). To cancel a deletion request, contact support@renewcareer.com within the 30 days.

16. Facebook Messenger Conversations with RenewCareer

If you send a message to RenewCareer's Facebook Page through Facebook Messenger, this section explains what we receive, how we use it, and your choices. Facebook and Messenger are run by Meta Platforms, Inc. ("Meta"), and Meta's own privacy policy covers how Meta handles your Facebook account and messages on its platform.

a) Information we receive

When you message our Page, Meta sends us:

* Your messages, and any photos, videos, audio, or files you send

* Your Messenger name and profile photo

* A Page-specific ID that Meta assigns to you for conversations with our Page (it is not your Facebook account ID or password)

* Whether our replies were delivered and seen

We also keep the replies we send you, including replies written by Meta's automated assistant on our behalf (see below), and a record of which RenewCareer staff member sent each reply. We do not receive your Facebook password, friends list, or other activity on Facebook.

b) Where it comes from

This information comes from Meta, through the Messenger features Meta provides to business Pages. If you also gave us your details another way, for example through a Facebook lead form or our website, we may link your Messenger conversation to that record.

c) How we use it

We use this information only to read and answer your messages: so that RenewCareer staff can reply to you about our programs and your enquiry, see your earlier messages and their status, know who they are talking to, and keep our customer records up to date. Your Messenger name and profile photo are shown to RenewCareer staff next to your conversation. We do not use your Messenger messages for advertising, and we do not send you automated marketing messages through Messenger.

d) Meta's automated assistant

Our Facebook Page uses an AI assistant provided by Meta, which may answer your messages first, for example outside working hours. When a RenewCareer staff member replies, the staff member takes over the conversation. The assistant's replies are kept with the rest of the conversation and are labelled as automated for our staff. Meta runs the assistant under its own terms and privacy policy.

e) Where it is stored

Your messages, your Messenger name, a copy of your profile photo, and copies of the photos and files you send are stored in RenewCareer's customer records system (CRM), on RenewCareer's servers, linked to your customer record. Authorized RenewCareer staff, including supervisors, can see the conversation. The staff member your enquiry is assigned to can see it in the RenewCareer Calling app, which keeps a copy of their recent conversations in encrypted storage on their work phone or computer and deletes it when they sign out (see Section 14).

f) Sharing

Meta delivers messages between you and our Page and processes them as the operator of Messenger. Inside RenewCareer, your conversation is available only to authorized staff, and our hosting and notification providers (see Section 5) handle it only to operate our service. We do not sell your Messenger information or share it with anyone for their own marketing.

g) How long we keep it

Messenger conversations are business records. We keep them, like text messages, for as long as we keep your customer record, unless you ask us to delete them. Copies on staff devices are deleted when the staff member signs out.

h) Your choices

* You can stop messaging our Page at any time, and you can block or delete the conversation in Messenger. Deleting a conversation in your own Messenger app does not delete the copy we keep.

* To ask us to access, correct, or delete your Messenger conversation, your Messenger name, or your profile photo held by RenewCareer, email privacy@renewcareer.com. Please include your name as shown in Messenger and roughly when you messaged us, so we can find the conversation. We may keep a record of the request itself.

* To manage what Meta keeps, use your Facebook and Messenger privacy settings or contact Meta.

17. Contact Us

Nactus Inc. (RenewCareer)

Privacy inquiries: privacy@renewcareer.com

Security issues: security@renewcareer.com

Support: support@renewcareer.com